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Cancel-Return-Refund


We cover 7 Days Replacement Guarantee execpt intack box or packet for physical products sold on Heriken.com

Replacement request must be raised within 24 hours after getting the delivery.
Refund is only applicable to the canceled order items due to product unavailability.

Conditions for Returns:

✅Proof of purchase Order number, invoice, etc
The product must be unused, unworn, unwashed and without any flaws.
✅The product must include the original tags, user manual, warranty cards, freebies and accessories

VALID CONDITIONS AND REASONS TO RETURN AN ITEM:

Delivery of wrong product
Delivery of defective product
Delivery of the products with missing parts
Incorrect content on the website

CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method Such as Bkash, Rocket or Bank Account.

The time required to complete a refund depends on the refund method you have selected.
Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times 4-5 Business Days.