We cover 7 Days Replacement Guarantee execpt intack box or packet for physical products sold on Heriken.com
✅Replacement request must be raised within 24 hours after getting the delivery.
✅Refund is only applicable to the canceled order items due to product unavailability.
Conditions for Returns:
✅Proof of purchase Order number, invoice, etc
✅The product must be unused, unworn, unwashed and without any flaws.
✅The product must include the original tags, user manual, warranty cards, freebies and accessories
VALID CONDITIONS AND REASONS TO RETURN AN ITEM:
✅Delivery of wrong product
✅Delivery of defective product
✅Delivery of the products with missing parts
✅Incorrect content on the website
CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method Such as Bkash, Rocket or Bank Account.
The time required to complete a refund depends on the refund method you have selected.
Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times 4-5 Business Days.